AI Motion Control

Refund Policy

Refund policy for Motion Control
Sep 1, 2026

Introduction

Welcome to Motion Control (accessible at https://aimotioncontrol.co). We are dedicated to providing creators, animators, and video production teams with cutting-edge AI motion control and video generation tools.

This Refund Policy outlines the criteria, conditions, and procedures for requesting a refund on subscriptions and credit purchases made through our platform.

Credit-Based Service Model

Motion Control operates on a credit-based system. When you subscribe to a paid plan, credits are deposited into your account and are consumed in real time as you generate Motion Control videos, AI videos, images, or lip-sync tracks.

Refund Eligibility

We offer a fair and transparent refund policy designed to protect user satisfaction while preventing computing resource abuse.

To be eligible for a refund, both of the following conditions must be met:

  1. 7-Day Time Window: Your refund request must be submitted within seven (7) calendar days of the original purchase or renewal date.
  2. Minimal Credit Usage: You must have consumed less than 5% of the total credits granted in that purchase/billing cycle.

Refund Calculation

  • Full Refund (100%): If your request is made within 7 days and your credit consumption is under 5% of the purchased credits, you will receive a full 100% refund of the amount paid for that transaction.
  • No Refund (>= 5% Used or > 7 Days): If you have consumed 5% or more of the granted credits, or if more than 7 calendar days have elapsed since the transaction date, the purchase is strictly non-refundable due to the underlying AI compute and GPU infrastructure costs incurred.

Non-Refundable Circumstances

Refunds will not be granted in any of the following cases:

  1. Requests After 7 Days: Any refund inquiry submitted after seven (7) calendar days from the purchase or renewal date.
  2. Usage Exceeding Threshold: Accounts that have used 5% or more of the credits provided in the corresponding purchase.
  3. Free & Promotional Credits: Credits obtained through initial sign-up bonuses, promotional campaigns, community rewards, or gifts have no cash value and cannot be refunded.
  4. Terms of Service Violations: Accounts that have been suspended or terminated due to violations of our Terms of Service (including generating illegal, abusive, infringing, or harmful content).
  5. Chargebacks and Disputes: If a chargeback or payment dispute has already been filed with your credit card issuer, bank, or payment processor, the refund request will be denied.

How to Request a Refund

To request a refund, please follow these steps:

  1. Send an Email: Contact our support team at [email protected] with the subject line: Refund Request - [Your Account Email].
  2. Provide Order Details: Include the following information in your message:
    • Your account email address;
    • Order / Transaction ID;
    • Date of purchase;
    • A brief explanation for the refund request.
  3. Review & Decision: Our support team will review your account usage and respond within 2 to 3 business days.

Refund Processing

  • Payment Method: Once approved, refunds are returned to the original payment method used at checkout.
  • Processing Timeline: It typically takes 5 to 10 business days for the refund to reflect on your statement, depending on your bank or payment institution.
  • Account Status: Upon refund approval, the corresponding subscription will be terminated immediately, and all remaining credits associated with that transaction will be deducted from your account.

Contact Us

If you have any questions regarding this Refund Policy, please reach out to us at: